General Conditions Applicable to Returns
Subject to meeting the conditions set out in this Returns and Exchanges section, we offer a returns policy which allows you to return delivered items to us for any reason up to 10 days after the delivery of your order.
In order to qualify for store credit, all items (including promotional gift items if any accompanying the Order) must be returned to us within 10 days of Order receipt with the following conditions:
- Items must be unaltered, unused and in full sellable condition (or the condition in which they were received from us or our agents).
- Items must be in their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached.
- The return must be accompanied by the original order confirmation.
Return Process
To return your order, message +923323332678 and we can guide you on how to send the item back to Raha Living.
Item Return Policies
Damaged Goods and Incorrectly-Fulfilled Orders
If you receive an item that is damaged or not the product you ordered, please contact us. The item must be returned in the same condition you received it in within 10 days of receipt to qualify for store credit as we do not offer refunds.
Packaging
Please take care to preserve the condition of any product packaging as, for example, damaged boxes may prevent the item being exchanged.
Exchanges
Once the returned item is received and inspected, an email will be sent to confirm that the exchange has been accepted. The new item will then be sent within the following days.
We pride ourselves on the highest quality, luxury product at Raha Living. So, if your product is damaged or has a fault, we want to know about it. Please contact our customer care team from 10am-10pm via whatsaap.
We reserve the right to monitor returns and to refuse orders from customers with excessive returns levels.
Refund Process
Please note, Cash refunds are not offered. Returned orders will be eligible for store credit only.